Patient Service Representative

Chota Community Health Services•Madisonville, TN

18d•$15 - $19•Onsite

About The Position

The Patient Service Representative works at the front desk, checking patients in and out for their appointments, updating insurance and demographic information, and collecting payments.

Requirements

High school diploma or equivalent
At least one year experience of office administration experience preferred

Nice To Haves

Ability to walk and alternate between sitting or standing for long periods
Ability to bend, squat, reach, pushing and pulling
Ability to lift or carry up to 25 pounds
Repeating motions that may include wrist, hands and/or fingers
Keyboarding
Talking
Hearing
Seeing
Driving
Communicating with others to exchange information

Responsibilities

Participate in Patient Centered Medical Home Care Team collaboration
Adhere to all policies and procedures
Greets patients and visitors in a welcoming manner in person and on the phone
Maintain a neat and orderly reception area that is appropriately stocked with supplies at all times.
Check-in patients
Verify patient insurance prior to appointment to ensure coverage
Assists patients with insurance questions and registration forms.
Update patient demographics and other required forms, as needed
Communicate with patients to setup and schedule optimal appointment times
Collect and input data into the electronic health record
Refer to Patient Services, Patient Accounts, and/or Eligibility Assistance Coordinators, as needed
Task refill requests, patient questions, etc. to the appropriate person, as needed.
Check-out patients
Complete patient rescheduling as assigned
Review encounter and collect additional fees if necessary
Print patient plan and ensure there are no further questions
Reconcile encounters to ensure all patient fee tickets have been collected
Balance daily collections
Communicate with appropriate staff for emergency cases (i.e. chest pain, laceration, etc.)
Communicate effectively with the COO patient issues, training needs, insurance discrepancies, and scheduling conflicts
Communicate with the appropriate designated individuals to ensure that patients are helped and daily tasks are accomplished
Contact transportation services for patients, as needed
Complete PHI, log as needed
Scan information into the computer system, as needed
Regular and predictable attendance
Complete five Peer Review audits quarterly
Ability to cooperate and work well with others
Attend monthly staff meetings
Performs other duties as assigned or requested