Patient Service Representative

Vivent Health•Denver, CO

12h•Onsite

About The Position

The Representative, Patient Services will play a pivotal role in ensuring a seamless and patient-centric experience. Your primary responsibilities include managing front desk operations, handling patient inquiries, scheduling appointments, and facilitating communication between patients and healthcare providers. Vivent Health is dedicated to fostering a workforce that reflects diverse backgrounds, perspectives, and experiences, making you a part of something bigger and enabling you to have a meaningful impact in our communities and the lives of the amazing patients we serve. We offer a collaborative environment within an integrated HIV care and prevention model, providing exposure to whole person-care across medical, behavioral health, pharmaceutical, research, and more.

Requirements

High School Diploma or equivalent
Proven experience in a customer service or healthcare administrative role.
Familiarity with medical terminology and understanding of healthcare processes.
Proficiency in using electronic health record (EHR) systems and other relevant software.
Compassionate and patient-centered approach.
Team player with excellent interpersonal skills.
Adaptability and ability to handle stressful situations with composure.
Commitment to maintaining confidentiality and adhering to ethical standards.
Detail-oriented, organized, and capable of multitasking in a fast-paced environment.

Nice To Haves

Additional education in healthcare administration is a plus.
HIV experience in a not-for-profit environment.

Responsibilities

Greet and assist patients, ensuring a welcoming and organized front desk environment.
Coordinate and schedule patient appointments efficiently, considering provider availability and patient preferences.
Serve as a liaison between patients and healthcare providers, addressing inquiries, providing information, and ensuring effective communication.
Maintain accurate and up-to-date patient records, ensuring compliance with confidentiality and privacy standards.
Verify patient insurance information, explain coverage details, and assist in resolving any related issues.
Collaborate with the billing department to address patient billing inquiries and provide clarification on financial matters.
Advocate for patients' needs and concerns, escalating issues when necessary to ensure timely and satisfactory resolution.
Collaborate with the broader healthcare team to ensure a coordinated and patient-focused approach to care.
Maintain high-quality service standards, actively participating in quality improvement initiatives.
Answer, screen and forward any incoming phone calls while providing basic information when needed.
Review MyChart appointments and follow up with patients.
Adhere to all agency policies, including Confidentiality, Employee Handbook, Health Care Corporate Compliance Plan, Standards of Conduct, and other relevant policies.