ASC Patient Service Representative
Bridgeview Eye Partners•Itasca, IL
•Onsite
About The Position
Ophthalmology Surgery Center of Illinois (OSCI) is seeking a friendly, dependable, and detail-oriented Patient Services Representative to join their team. This role is one of the first points of contact for patients, responsible for creating a welcoming and organized experience from arrival through discharge. The ideal candidate communicates clearly, handles sensitive information professionally, and enjoys supporting patients and clinical teams in a fast-paced healthcare environment.
Requirements
- High school diploma or equivalent required
- Previous customer-service, reception, or administrative experience required
- Strong verbal and written communication skills
- A compassionate and patient-focused approach
- Excellent attention to detail and organizational skills
- Ability to remain calm, professional, and helpful in a busy environment
- Ability to manage multiple priorities and frequent interruptions
- Basic computer proficiency and the ability to learn new systems
- Dependability, discretion, and a collaborative attitude
Nice To Haves
- Medical-office or ambulatory surgery center experience preferred
- Ophthalmology experience is a plus
Responsibilities
- Greet patients and visitors with warmth and professionalism
- Check patients in and out for scheduled surgical procedures
- Confirm patient demographic, contact, and insurance information
- Obtain required signatures, forms, identification, and insurance documentation
- Collect copays, deductibles, and other patient-responsibility amounts
- Process payments and provide accurate receipts
- Answer incoming calls and direct questions to the appropriate team member
- Communicate surgery-center procedures and general scheduling information
- Notify clinical staff of patient arrivals, delays, or concerns
- Maintain an organized reception and waiting area
- Prepare and review patient paperwork for accuracy and completeness
- Scan and upload documents into the patient-management system
- Assist patients and family members with questions while maintaining appropriate confidentiality
- Coordinate with clinical, scheduling, and business-office team members
- Protect patient privacy and comply with HIPAA requirements
- Perform additional administrative and patient-service duties as assigned
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
