Patient Service Representative (PSR) - Primary Care Clinic

American Addiction Centers • Chicago, IL

9d • $20 - $30 • Onsite

About The Position

The Patient Service Representative (PSR) plays a vital role in the care team, supporting providers, connecting with patients, and ensuring a seamless, compassionate experience. As a key member of the ambulatory care team, the PSR provides efficient, high-quality service to patients seeking appointments or information. They are responsible for ensuring accurate billing information is entered at the time of service and for maintaining accurate and timely medical records, upholding the standards of the practice and medical group.

Requirements

• High school diploma or equivalent.
• One to two years related customer service experience
• Experience handling difficult caller/customers/patients.

Nice To Haves

• Bilingual Spanish preferred

Responsibilities

• Provides efficient, high-quality service to patients who arrive for appointments or who telephone or visit in person to request appointments or information on tests and procedures, bills and charges, referrals, and other matters.
• Ensures entry at time of service of billing information on the patient and payer and accurate follow-up on missing information.
• Upholds standards of the practice and of the medical group for accurate and timely medical records.

Benefits

• Paid Time Off programs
• Health and welfare benefits such as medical, dental, vision, life, and Short- and Long-Term Disability
• Flexible Spending Accounts for eligible health care and dependent care expenses
• Family benefits such as adoption assistance and paid parental leave
• Defined contribution retirement plans with employer match and other financial wellness programs
• Educational Assistance Program

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED