Patient Service Representative
About The Position
Greeting and directing patients to examination rooms. Scheduling patient appointments and making reminder calls. Informing patients about delays and waiting times. Obtaining patients’ addresses, contact details, insurance information, and medical histories. Updating and verifying patient information at every visit. Assisting patients in filling out patient history forms, consent forms, and payment contract forms, when necessary. Receiving and processing cash and credit card payments for medical services rendered. Reviewing patient accounts, identifying delinquent accounts, and collecting overdue payments. Answering, investigating, and/or directing patient inquiries or complaints to the appropriate medical staff member. Following up with patients to ensure their inquiry or complaint has been satisfactorily resolved. Performing administrative and clerical duties, such as filing paperwork, when necessary.
Requirements
- health care
- insurance verification
- Customer service
- bilinugal in spanish
- m-f 8-5PM
- checking in patients 25-30
- 3 months to start - but potential to get extend and go permanent
- urgent care cross trained
Responsibilities
- Greeting and directing patients to examination rooms.
- Scheduling patient appointments and making reminder calls.
- Informing patients about delays and waiting times.
- Obtaining patients’ addresses, contact details, insurance information, and medical histories.
- Updating and verifying patient information at every visit.
- Assisting patients in filling out patient history forms, consent forms, and payment contract forms, when necessary.
- Receiving and processing cash and credit card payments for medical services rendered.
- Reviewing patient accounts, identifying delinquent accounts, and collecting overdue payments.
- Answering, investigating, and/or directing patient inquiries or complaints to the appropriate medical staff member.
- Following up with patients to ensure their inquiry or complaint has been satisfactorily resolved.
- Performing administrative and clerical duties, such as filing paperwork, when necessary.
Benefits
- Medical, dental & vision
- Critical Illness, Accident, and Hospital
- 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
- Life Insurance (Voluntary Life & AD&D for the employee and dependents)
- Short and long-term disability
- Health Spending Account (HSA)
- Transportation benefits
- Employee Assistance Program
- Time Off/Leave (PTO, Vacation or Sick Leave)
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What This Job Offers
Career Level
Entry Level
Education Level
No Education Listed
Number of Employees
5,001-10,000 employees
