Patient Service Representative

La Clinica Del Valle•Medford, OR

12d

About The Position

Patient service representatives are champions for our patients. They welcome patients as guests to our office. They also collect information to guide their compassionate care experience. These employees connect the patient to our providers, medical assistants, and other team members. The ideal candidate loves interacting with patients and co-workers. They are organized and energetic. They have excellent communication skills and are excited about serving their community. If this is you, join us in delivering La Clinica’s mission. We serve the people who need us most through exceptional, affordable, and compassionate care, inspiring all those we touch to lead full and healthy lives. Many La Clinica employees started their careers as patient service representatives with no healthcare experience. La Clinica leaders value each team member. They support healthy working relationships. Leaders deal with problems in a positive and honest way. To encourage your growth, we offer a medical assistant apprenticeship program, a dental assistant program, comprehensive benefits packages, easy access to wellness, personal and professional development workshops, and a focus on healthy work-life balance. This role will work a fulltime schedule with bi-weekly Saturday rotations (we are closed on Sundays). This role may also require occasional flexing to other locations if operational needs arise.

Requirements

Bilingual/bi-literate skills in English and Spanish required
Minimum: High school diploma or GED
Six months of work in a medical office setting or one-year experience in high volume direct public contact setting
BLS healthcare provider (basic life support certification)
Excellent interpersonal communication and problem-solving skills
Skills to intervene and promote reconciliation, compromise, and positive outcomes in difficult interactions
Skilled at using electronic health records as applicable to area of work (EPIC)

Nice To Haves

Basic knowledge of adult learning models

Responsibilities

Provide paperwork and information, including verbal instructions on how to complete forms, to patients
Accurately collect confidential, sensitive patient information used for federal grant reporting
Enter data from completed paperwork into a computer database for charting and reporting
Accurately assign payor source to each qualifying patient visit
Assess all incoming patients toward determining eligibility for healthcare grants and services
Check-in patients for scheduled appointments
Coordinate with clinic staff to determine availability for non-scheduled care and make sure patients are seen in a timely manner
Perform cash handling responsibilities including preparing receipts and collecting money for services, and preparing daily deposit
Order and maintain inventory of forms and supplies
Create and update forms, type and prepare correspondence, and maintain front office desk manual
Follow workflows to capture activities to meet patient engagement standards as outlined in the APCM program
Conduct outreach efforts to make sure patients stay connected to OHP (Oregon Health Plan) and La Clinica services
Other duties as assigned