Patient Service Representative

Brattleboro Memorial Hospital • Brattleboro, VT

13d

About The Position

Responsible for the smooth flow of patients and their information through the office. Completes the secretarial/reception and clerical duties of the office. DEPT. SCOPE OF SERVICE: The BMH Medical Group provides medical services in various specialties and offices including internal medicine, family practice, pediatrics, ob/gyn, cardiology, orthopedics, urology and general surgery. The practices are staffed by physicians and other licensed providers who are supported by clinical staff (LPNs or medical assistants) and clerical staff (receptionists, transcriptionist, file clerks). Hours vary by practice but are generally 8:30 – 5:00.

Requirements

• High school diploma or equivalent education preferred.
• One-year medical office experience preferred.
• Requires knowledge of medical office procedures, typing and word processing or computer terminal skill.
• Requires the ability to read and write.
• Requires hand-eye coordination.
• Requires manual and finer dexterity.
• Requires the ability to distinguish letters, numbers or symbols accurately.
• Requires the use of office equipment, such as typewriter, computer terminal, telephone, copier, facsimile.
• Requires corrected hearing and vision to normal range.
• Requires the absence of color blindness.
• Requires working under stressful conditions (high office volume, high level of phone work).
• Requires working irregular hours.
• Requires some exposure to communicable diseases or body fluids.
• Potential for CTD and multiple and diverse interruptions.
• Exposure to CRTs.
• Requires working in area with high noise level.
• Requires travel between Brattleboro and Bellows Falls.
• Tasks that involve exposure to blood, body fluids, or tissues require use of techniques of Universal Precautions as evidenced with blood borne pathogens standards.
• Standing - Up to 1/3
• Walking - Up to 1/3
• Sitting - 2/3 or more
• Talking or Hearing - 2/3 or more
• Use of hands to finger, handle or feel - Up to 1/3
• Pushing/Pulling - None
• Stooping, kneeling, crouching or crawling - None
• Reaching with hands and arms - Up to 1/3
• Tasting or smelling - None
• Up to 10 pounds - 2/3 or more
• Up to 25 pounds - 1/3 to 1/2
• Up to 50 pounds - Up to 1/3
• Up to 100 pounds - None
• More than 100 pounds - None
• Close Vision (clear vision at 20 inches or less)
• Color Vision (ability to identify and distinguish colors)
• Ability to Adjust Focus (ability to adjust eye to bring an object into sharp focus)
• Hearing Ability to hear calls
• Ability to hear instructions from physician/department staff/others

Responsibilities

• Responsible for the smooth flow of patients and their information through the office.
• Completes the secretarial/reception and clerical duties of the office.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 251-500 employees