Patient Service Representative

Invision Sally Jobe•Greenwood Village, CO

12d•$19 - $23

About The Position

The Patient Service Representative registers patients for clinical services by obtaining pertinent information, verifying insurance benefits, and collecting payments. This position collaborates with multidisciplinary team members to provide the very best care for our patients. The Patient Service Representative’s primary purpose is to collect accurate demographic, financial, and basic medical information from patients and/or their designee in a timely and professional manner.

Requirements

Ability to work in a production driven environment
Must be able to multitask in a high-volume environment
Strong written and verbal communication skills
Knowledge of medical terminology, and CPT, ICD-10 coding
Ability to maintain positive customer service
Must maintain the highest level of confidentiality
Effective prioritization skills and ability to manage time independently
Communicate clearly and effectively in both verbal and written communication
Exhibit strong relationship building and diplomacy skills
Strong Microsoft Office skills (Excel, Word, Outlook)
Must be able to read, write, and speak in English
High School Diploma or GED required

Nice To Haves

CPR/BLS certification preferred
Previous experience as an admissions/registration representative performing all aspects of the registration process in a healthcare setting is preferred

Responsibilities

Performs full registration and ensures that insurance is verified, and all patient’s information is correct
Obtains signatures from patient/guarantor for release of information, general consent to treat, statement of financial responsibility, Medicare and other Insurance forms, and other required paperwork, as measured by account audits, review and feedback from downstream departments
Instructs patient to complete any questionnaires that might be required by the clinic
Answers telephone calls and responds to questions and inquiries or transfers when appropriate
Adheres to policies and procedures and safeguards assets
Obtains copies of insurance cards, drivers license and any other applicable information as necessary
Obtains, verifies, and enters complete and accurate demographic information on all accounts to facilitate smooth processing through the revenue cycle
Explains insurance benefits and patient liability by using appropriate communication methods/styles
Financially secures all patient accounts to maximize hospital reimbursement in a customer service-oriented fashion
Accurately documents all information in the appropriate fields and/or account notes. Maintains accuracy when entering demographic and insurance information in the system
Communicates clearly and openly
Build relationships to promote a collaborative environment
Be accountable for individual performance
Makes patients and their needs a primary focus of one’s actions; develops and sustains productive patient relationships
Greets each patient with a smile, eye contact, proper tone, and welcoming body language
Other Duties as assigned

Benefits

Medical, dental, and vision insurance
Term life insurance, AD&D, and EAP
Long Term Disability
Generous Paid Time Off
Paid holidays
Voluntary income protection options (ie. supplemental life insurance, accident, critical illness)
Profit-sharing
401(k) retirement plan
Tuition reimbursement
Full-time employees will become eligible for benefits on the 1st day of the month following 30 days of employment.
Part-time employees may have access to some of these benefits, which may be on a pro-rated basis.
PRN employees are not eligible for benefits.