Patient Service Representative

Methodist Health System • McKinney, TX

17d • Onsite

About The Position

This position serves as a liaison between patients and clinical support staff. The Patient Representative will greet, instruct, and schedule patients, register them into the computer system, and determine their insurance benefits. The role requires maintaining strict confidentiality, greeting patients in a prompt, courteous, and helpful manner, and checking patients in while verifying and updating demographic and insurance information. The representative will also assist patients with ambulatory difficulties, follow office scheduling policies, collect payments, and enter charges into the computer system. Additionally, they will register new patients, answer telephones, screen calls, take messages, and convey information to appropriate parties. Maintaining a neat and orderly work and reception area, advising the Practice Manager of front office issues, attending educational and staff meetings, and determining and inputting daily balances of charges and receipts are also key responsibilities. The role adheres to established policies, procedures, and OSHA Regulations, and requires the ability to work collaboratively with other staff members to foster a team approach for high-quality patient care and clinic efficiency.

Requirements

• Knowledge of front office procedures and medical terminology.
• Excellent grammar and spelling skills.
• Knowledge in operation of medical office technology systems.
• Skill in greeting patients and answering the telephone in a pleasant and helpful manner.
• Ability to speak clearly and concisely.
• Ability to read, understand, and follow oral and written instruction.
• Ability to sort and file materials correctly by alphabetic or numeric systems.
• Ability to establish and maintain effective working relationships with patients, employees, and the public.
• Strong communication skills with consistent incorporation of judgement and discretion.
• Previous typing or data entry at 40 wpm experience.

Nice To Haves

• Working knowledge of medical terminology and coding preferred.
• Previous two years in a front office using medical management software preferred.

Responsibilities

• Maintains strictest confidentiality.
• Greets patients in a prompt, courteous and helpful manner.
• Checks-in patients, verifies and updates demographic and insurance information to the medical record.
• Assists patients with ambulatory difficulties.
• Follows office scheduling policies.
• Collects payments and enters charges into computer system.
• Registers new patients into computer system and verifies all patients’ addresses, telephone numbers and insurance information.
• Answers telephone, screens calls, takes messages, and conveys information to appropriate parties.
• Maintains work area and reception area in neat and orderly manner.
• Advises Practice Manager of problems and concerns in the Front Office and helps in problem solving.
• Attends educational and staff meetings as scheduled.
• Determine and input daily balance of charges and receipts as assigned by the Office Manager.
• Follows established policies and procedures; adheres to OSHA Regulations.
• Must be able to work with other staff members to foster a team approach to the highest quality of patient care and staff cooperation.
• Must be able to support the clinic efficiency and cohesion.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED