Patient Service Representative. (Medical Receptionist)
About The Position
Prisma Health Urgent Care is seeking a Patient Service Representative (PSR), also known as a Medical Receptionist, to be the first point of contact for patients. This role is crucial for providing a welcoming and efficient patient experience and ensuring seamless front-office operations. The ideal candidate will create a positive experience for every patient by managing front-office operations, assisting with administrative tasks, and supporting the overall clinic workflow. This position is well-suited for individuals who enjoy customer service, problem-solving, and working in a team-oriented healthcare setting.
Requirements
- High school diploma or equivalent
- 1+ year of experience in a medical office or healthcare setting preferred
- Strong communication skills
- Attention to detail
- Ability to multitask in a busy environment
- Strong computer skills required, with the ability to efficiently multitask and work across multiple screens simultaneously.
- Experience using Electronic Medical Records (EMR) software, EPIC preferred
- Ability to work 12-hour shifts, including some weekends and holidays
- A proactive, friendly, and patient-focused approach to service
Nice To Haves
- Medical Administrative Assistant certificate a plus
Responsibilities
- Greet and assist all patients and visitors with a positive attitude, ensuring they feel comfortable and valued.
- Maintain confidentiality while collecting and organizing important patient and business documents.
- Analyze health insurance benefits, verify eligibility, and provide patients with relevant payment policies and billing/collection information.
- Determine and collect each patient’s financial responsibility, ensuring transparency and clarity about costs.
- Assist the practice manager, providers, and other staff members as needed to ensure smooth daily operations.
- Understand and enforce healthcare regulatory requirements such as HIPAA and OSHA standards, ensuring all documentation and processes are handled according to guidelines.
- Perform office procedures and general administrative tasks; proficiently operate office medical equipment.
- Oversee compliance with quality assurance programs, CLIA waived laboratory requirements, and patient result trackers.
- Support staffing and operational needs by traveling to other Prisma Health Urgent Care locations as required.
Benefits
- Medical Insurance
- Dental Insurance
- Vision Insurance
- Prescription Insurance
- Pet Insurance
- Paid Time Off
- Paid Holidays
- 401K with Company Match
- Employee Assistance Program (EAP)
- Wellness Initiatives
- Leadership opportunities
- Professional development
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
