Patient Service Representative - Vascular Surgery
Mercy•Springfield, MO
•Onsite
About The Position
The Patient Services Representative plays a crucial role in ensuring the smooth operation of the clinic practice by managing patient interactions, administrative tasks, and providing exceptional customer service. This position requires a high level of professionalism, communication skills, and the ability to handle a variety of responsibilities efficiently.
Requirements
- High school diploma or equivalent
- New hire must attend Clinic Core Front Desk Training through Clinical Education.
- All new hires are hired into this role.
Nice To Haves
- One year of applicable medical office experience.
Responsibilities
- Greets, instructs, directs and schedules patients and visitors.
- Performs a variety of clerical duties for physicians and clinic staff.
- Retrieves insurance and patient information, provides forms for tests or interoffice communications and secures signatures as needed.
- Enters new and established patient information into the computer.
- Answers incoming calls, sets appointments for patients, dispatches messages and/or calls for all employees.
- Monitors and revises physician schedules as appropriate.
- Performs patient care activities within the scope of data entry/processing and patient account functions.
- Establishes payment plans and collection of payments.
- Answers questions on insurance claims, obtaining disability insurance benefits, home health care, medical equipment, surgical care, medical records and patient referrals.
Benefits
- medical coverage
- dental coverage
- vision coverage
- paid time off
- tuition support
- matched retirement plans
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
