Patient Service Representative - Dermatology

Christie Clinic•Champaign, IL

11d•$16 - $21•Onsite

About The Position

Christie Clinic's department of Dermatology is seeking a full-time Patient Service Representative. This role involves acting as a liaison between the department chair, coordinator, and staff, greeting patients, assisting with check-in and check-out processes, answering phones, scheduling appointments, collecting payments, and managing provider schedules. The position requires maintaining an orderly work area, managing office supplies, and keeping patients informed about provider schedules, including cancellations. Additionally, the role involves processing payments, balancing daily financials, handling medication refill requests via the electronic medical record, and promoting the Patient Portal.

Requirements

High school diploma or better.

Nice To Haves

Experience in a medical office setting

Responsibilities

Greet patients and visitors in an efficient, professional and courteous manner and solicit customer feedback to improve service.
Promptly answer a high volume of phone calls and schedule patient appointments with providers.
Provide check-in process for patients.
Verify and update necessary demographic information.
Maintain provider schedules.
Keep a neat and orderly work and lobby area.
Maintain relevant office supplies for department effectiveness.
Remain aware of provider’s erratic and unpredictable schedule.
Keep patients updated on provider’s schedule.
Contact patients in the event an appointment must be cancelled.
Receive payments using software system, balance daily and print off financial reports daily.
Take medication refill requests or questions through the electronic medical record to be sent to the work list for the MOA or RN.
Offer patients information regarding the Patient Portal.
Perform related work as required.