Patient Service Representative, Portage
About The Position
The Patient Service Representative's primary responsibilities include accurate and efficient patient registration, procedure scheduling, charge transmittals, collections, and procurement. Representatives are expected to utilize quality customer service techniques to meet patient needs and maintain professional interpersonal skills with patients, physicians, and co-workers. The role also involves supporting department operations as needed, performing other assigned duties, and complying with all policies and standards. A critical aspect of the position is adhering to all requirements for safely and securely maintaining Protected Health Information (PHI) for patients, with annual training, the UH Code of Conduct, and UH policies and procedures in place to ensure appropriate use of PHI.
Requirements
- High School Equivalent / GED required
- Customer service experience preferably in the medical field required
- Typing skills – 30 wpm
- Excellent verbal/communication skills
- Detail oriented
- Basic computer knowledge
- ICD9 coding
- Medical terminology
Nice To Haves
- 1+ years related experience as a Secretary/Receptionist preferred
Responsibilities
- Accurate and efficient patient registration
- Procedure scheduling
- Charge transmittals
- Collections
- Procurement
- Use quality customer service techniques to ensure patient needs are met
- Maintain professional interpersonal skills with patients, physicians and co-workers
- Support department operations as needed
- Perform other duties as assigned
- Comply with all policies and standards
- Abide by all requirements to safely and securely maintain Protected Health Information (PHI) for our patients
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
Number of Employees
5,001-10,000 employees
