Patient Service Representative - Part Time

Northwest Asthma & Allergy Center • Pasco, WA

3d • Hybrid

About The Position

NW Asthma & Allergy Center is looking for a part-time Patient Service Representative (PSR) to ensure a seamless patient experience by providing stellar customer service at our Renton clinic. The PSR is the first point of contact for our patients and supports our team by managing patient inquiries, scheduling appointments and handling administrative tasks. This position is approximately 24 hours per week and may vary depending on needs of the practice.

Requirements

• High school diploma or GED and 2 years of medical office experience
• Exceptional customer/patient service/interpersonal skills
• Self-motivation, empathy, and ability to multi-task
• Clear and effective communication in a positive manner; attention to detail, spelling and grammar
• Knowledge of computer and phone systems

Nice To Haves

• Candidates of color, LGBTQ candidates, women, candidates with disabilities and candidates of all religions and national origins are strongly encouraged to apply.

Responsibilities

• Greet patients upon arrival
• Verify and update patient information to ensure proper billing
• Obtain appropriate patient consents if necessary
• Schedule and verify appointments
• Verify insurance and ensure necessary information and insurance card copies are in the EMR system
• Manage patient messages and calls
• Collect co-pays, and patient balances
• Follow-through with referral management (verifying insurance, contacting patient, obtaining necessary records from referring provider)
• Secondary monitoring of patient waiting area
• Scanning, faxing and mailing of documents as needed
• Occasional travel to Seattle area clinics
• Other duties as requested

Benefits

• Profit sharing
• 401k plan
• Paid Time Off (PTO)

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED