Patient Service Representative

California Proton Therapy Center LLC•San Diego, CA

26d•$24 - $27•Hybrid

About The Position

The Patient Services Representative (PSR) interacts with patients, families, staff, visitors, and physicians with the objective of enhancing the experience for those visiting California Protons. PSRs effectively manage the patient interaction in-person or over the call center phone, which may include identification verification; updating or confirming demographic and insurance information on every patient; ensuring appropriate forms are provided to patients before their appointments. Proactively identifies opportunities to improve the experience of visits by patients, families, staff, volunteers, etc.

Requirements

Proficiency of computer applications, MS Office, internet research
Strong organizational skills; innovative, intuitive with ability to identify and solve problems
The ability to maintain HIPAA confidentiality at all times.
Reasoning ability to define problems, collect data and establish facts
Excellent communication and customer service skills often with the ability to de-escalate issues
Ability to adapt, prioritize and meet deadlines
3-5 Years Customer Service experience and skills.
Strong Healthcare, call center, patient advocacy experience.
Minimum one (1) year experience in a front office and/or business medical office position
High School graduate or equivalent

Nice To Haves

Radiation Oncology experience a plus
Ability to manage multiple priorities, patient expectations, and escalate issues to appropriate management
Ability to juggle multiple requests and manage working with all departments and differing expectations of staff, Physicians and patients

Responsibilities

Greet all patients and guests in a professional caring manner in-person or over the phone.
Accurate registration of patients by gathering information and entering all relevant data in system.
Must be able to work flexible hours to accommodate facility and patient needs.
Verify demographics and update any necessary information in-person or over the phone.
Schedule and confirm appointments with patient over the phone.
Ensure appropriate forms are filled out correctly and provide assistance as needed.
Keep track of patients in the lobby to ensure patients do not leave when they have multiple appointments.
Work well with nursing, imaging techs, radiation therapists, and physicians in-person or over the phone.
Multi-task scanning forms, scheduling appointments, and answering phone calls.
Schedule follow-ups and diagnostic imaging appointments CT/MRI/PET over the phone.
Accurate registration of patients by gathering information and entering all relevant data in system over the phone.
Receive calls, respond and route messages and inquiries appropriately.
May assist in gathering necessary reports, statistics, and outcomes for the department as needed.
Work with a team to complete all tasks.
Upload CDs into MIM.