Patient Service Representative Boys & Girls Peds Full Time Days
East Tennessee Children's Hospital•Knoxville, TN
•Onsite
About The Position
To greet patients and ensure all information is gathered for efficient encounters and billing outcomes. Come work where you can make a difference everyday.
Requirements
- Excellent customer service and interpersonal communication skills.
- Ability to interact professionally with patients, families, providers, and coworkers.
- Strong organizational skills with attention to detail and accuracy.
- Ability to multitask and prioritize responsibilities in a fast-paced clinical environment.
- Basic computer proficiency and ability to learn electronic medical record and scheduling systems.
- Ability to maintain confidentiality and exercise sound judgment.
Nice To Haves
- High School Diploma/GED preferred
- 1-2 years in Medical Office setting preferred
Responsibilities
- Greet patients and visitors in a friendly, professional, and courteous manner.
- Check patients in and out for scheduled appointments accurately and efficiently.
- Verify and update patient demographic, insurance, and contact information in the electronic medical record (EMR).
- Collect copayments, deductibles, outstanding balances, and issue receipts in accordance with clinic policies.
- Schedule, reschedule, and confirm patient appointments following provider scheduling guidelines.
- Answer incoming telephone calls promptly and professionally, directing calls and messages to the appropriate staff.
- Assist patients with completing required registration and consent forms.
- Maintain accurate patient records and ensure all required documentation is obtained prior to the visit.
- Coordinate with clinical staff to promote efficient patient flow and communicate delays or scheduling concerns.
- Respond to patient questions regarding appointments, office procedures, and general clinic information.
- Protect patient privacy by maintaining confidentiality in accordance with HIPAA and organizational policies.
- Resolve routine patient concerns professionally and escalate issues to leadership when appropriate.
- Maintain a clean, organized, and welcoming reception area.
- Complete required organizational training and maintain competency in applicable systems and procedures.
- Perform other duties as assigned to support clinic operations.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
