Patient Service Representative (Lowell, MA)

Suite Life Medical PC•Lowell, MA

1d•Onsite

About The Position

The Patient Service Representative plays a key role in creating a positive first impression for patients and their families. This position is responsible for coordinating all aspects of patient intake. The ideal candidate will be organized, professional, and committed to exceptional patient service.

Requirements

High school diploma or equivalent required; associate or bachelor’s degree preferred.
Minimum 1–2 years of experience in healthcare administration, medical office, or intake coordination (infusion or specialty clinic experience a plus).
Knowledge of medical terminology, insurance verification, and prior authorization processes.
Proficiency with EMR systems and Microsoft Office Suite.
Excellent communication, organizational, and customer service skills.
Ability to work independently and as part of a multidisciplinary team.

Nice To Haves

Infusion or specialty clinic experience a plus.

Responsibilities

Serve as the primary point of contact for new and returning patients.
Collect and verify patient demographics, insurance, and referral information.
Collect all clinical documents pertinent to the therapy ordered.
Work closely with referral sources to help coordinate seamless and efficient patient care.
Schedule patient appointments.
Collaborate with clinical and administrative staff to ensure seamless patient flow.
Maintain confidentiality and comply with HIPAA and organizational policies.
Assist with patient inquiries, billing questions, and general office support.