Patient Service Representative - Pulmonary Clinic

Conifer Health Solutions•San Antonio, TX

6d•Onsite

About The Position

The Patient Service Representative (PSR) is responsible for administrative duties and front office processes in the wound care clinic. Collects co-pays, obtains authorizations and posts charges, and facilitates the referral process for the patient. Coordinates office services and related activities. Follows set programs for the maximum utilization of services. Must have knowledge of general health care issues, trends and quality management. Responsible for scheduling for the clinic, monitoring clinic numbers, generating and interpreting daily and weekly productivity reports. Responsible for work processes of the department as well as daily operations. Completes established competencies for the position within designated introductory period. Other related duties as assigned.

Requirements

High School Diploma or Equivalent GED
2 years of medical office experience

Nice To Haves

Associates Degree from an accredited school or college.
Completion of Medical Office Assistant Program.
4 years medical office experience
Healthcare management/administration certification.

Responsibilities

Perform patient check-in/check-out, including registration, demographic updates, and insurance verification
Schedule, confirm, and manage patient appointments and provider calendars
Collect co-pays, balances, and maintain accurate payment records
Answer phones and address patient inquiries with professionalism
Manage eFax inbox; route referrals, orders, and documents appropriately
Scan and maintain accurate records in the EMR system
Coordinate patient flow and notify clinical staff of arrivals or delays
Schedule follow-ups and support continuity of care
Verify insurance eligibility and assist with authorization processes
Ensure compliance with HIPAA, documentation, and organizational policies