Patient Service Representative - Surgery Center, Full Time

Mercy • Springfield, MO

5d • Onsite

About The Position

The Patient Service Representative (PSR) is the first point of contact for patients and visitors. The PSR ensures that the patient experience is positive and seamless by managing front desk operations and workflows.

Requirements

• High school diploma or equivalent.
• Strong verbal and written communication skills.
• Proficiency in basic computer skills, including data entry and word processing.
• Accuracy and attention to detail.
• Ability to maintain confidentiality and follow privacy policy/procedure.
• Demonstrating discretion and maintaining patient privacy.
• Adaptable and able to work effectively under pressure.
• Ability to push, pull, and/or lift 50 lbs. occasionally.
• Ability to stand and walk during each shift.
• Ability to grip, reach, bend, kneel, twist, and squat to perform duties.

Nice To Haves

• One year of applicable medical office experience.

Responsibilities

• Manage front desk operations and workflows.
• Ensure a positive and seamless patient experience.
• Interact with patients, healthcare professionals, and other staff members.
• Enter patient information.
• Schedule appointments.
• Process documentation.
• Maintain confidentiality and follow privacy policy/procedure.
• Handle unexpected situations with professionalism and composure.
• Attend and complete Clinic Core Front Desk Training post-hire.

Benefits

• Medical coverage
• Dental coverage
• Vision coverage
• Paid time off
• Tuition support
• Matched retirement plans

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED