Patient Service Representative - Bradenton, FL

CQ Partners•Bradenton, FL

9h•Onsite

About The Position

Delta Hearing is a privately owned audiology and hearing healthcare practice serving the Sarasota and Bradenton communities. We are committed to delivering high-quality hearing healthcare services, advanced hearing technology, and an exceptional patient experience in a professional medical setting. We are seeking a Front Office Patient Care Coordinator to support daily clinic operations and serve as the first point of contact for patients. This role is essential to maintaining efficient patient flow, accurate documentation, and excellent patient satisfaction. The patient care coordinator is the first point of contact for the patients, creating a warm, welcoming first impression is essential.

Requirements

Medical office or healthcare front desk experience preferred
Strong computer skills and comfort with medical software systems
Excellent organizational and multitasking abilities
Professional verbal and written communication skills
Ability to work efficiently in a fast-paced clinical environment
Strong attention to detail and accuracy
Team-oriented with a patient-focused mindset

Responsibilities

Greet and check in patients in person and over the phone in a professional medical office environment
Answer multi-line phones and schedule appointments for multiple providers
Perform patient check-out, payment collection, and receipt processing
Verify insurance benefits and complete required documentation
Manage patient records, data entry, and database maintenance (EMR/medical software)
Coordinate hearing aid orders and ensure timely delivery
Communicate with vendors regarding inventory and supplies
Execute appointment reminder protocols (24- and 48-hour confirmation calls)
Generate daily, weekly, and monthly operational reports
Maintain patient confidentiality in compliance with HIPAA regulations
Run daily, weekly, monthly reports
Participate in ongoing clinical and administrative training