Patient Service Representative
HealthFirst Family Care Center Inc.•Laconia, NH
•Onsite
About The Position
HealthFirst Family Care Center, a Certified Great Place to Work and wonderful place to make a difference, is seeking a Patient Service Representative to join our team of mission-minded healthcare professionals. We're a community health center serving 29 rural towns with compassion, purpose, and pride. At HealthFirst, you’ll find a team that's collaborative, mission-driven, and committed to providing high-quality care to everyone who walks through our doors. We value respect, teamwork, and doing good — really, really well.
Requirements
- High school diploma required
- Two years' medical office experience desired
Responsibilities
- Greet and assist patients and visitors in person and by phone with professionalism and warmth
- Answer phones within 3 rings, using consistent and courteous telephone etiquette
- Keep the reception, waiting, and work areas clean and organized
- Register new patients and update existing demographics, including scanning insurance cards and verifying eligibility
- Confirm and update patient information at check-in
- Ensure consents are completed annually and HIPAA documentation is up-to-date
- Notify clinicians of patient arrivals and communicate delays as needed
- Schedule appointments, manage cancellation and waitlists, and follow up on no-shows
- Handle prescription and records pick-ups
- Collect co-pays and discount fees; reconcile daily cash drawer
- Process interoffice deliveries, faxes, voicemails, and appointment confirmations
- Manage patient charts and records requests
- Maintain provider schedules and verify insurance
- Cross-train in at least one other position within HealthFirst
- Maintain confidentiality and secure PHI at all times
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
