Patient Service Representative, SOCPA - Irvine

CHOC • Irvine, CA

19h • Onsite

About The Position

At CHOC, we strive to be the leading destination of children’s health by providing exceptional and innovative care. We are responsible for the overall health of our community’s pediatric population in our hospitals, clinics, and practices. And because of our breadth of care, your career at CHOC can be as diverse and fulfilling as you determine. CHOC’s compensation structure, benefits offerings, and career development programs are geared to helping you achieve your professional and personal goals. Apply now to see where your career at CHOC can take you. The Practice Patient Services Representative is responsible for greeting, assisting and directing patients and their families through the appointment check in process. Assists with appointment scheduling, confirmations and ensures thorough and complete information is obtained to facilitate the appointment process. Interacts with providers, practice staff, and billing representatives. Exceptional communication and interpersonal skills are required for superior customer service. This position will work primarily at our SOCPA Irvine office, with potential coverage of other SOCPA practice locations as needed. Recognized year after year as national leader in employee engagement, and named one of the best children’s hospitals by U.S. News & World Report, this is an exciting time to be at CHOC. Our campus is constantly growing and offering new state-of-the art programs and services as we continue to meet the needs of more than 250,000 children annually, making the opportunities for career enrichment endless. We offer highly competitive salary levels and benefits, but the personal growth and fulfillment you’ll find at CHOC, coupled with an inspiring mission to nurture, advance, and protect the health and well being of children, are perhaps the most valuable payouts of all. We hope you will join our dedicated and talented team of associates committed to the highest standards of care and making a difference in the lives of children in Orange County – and beyond.

Requirements

• Minimum of six (6) months of customer service, clerical or front office experience.
• High School Diploma/ GED or equivalent.
• Working knowledge of computers and Microsoft Office Suite.
• Ability to handle interruptions in work-tasks due to greeting people and answering multi-phone lines.
• Excellent interpersonal skills, judgement with the ability to work harmoniously with others.
• Basic Life Support (BLS)

Nice To Haves

• Experience in a medical practice, clinic or office setting.
• Experience with electronic medical records (EMR) and practice management systems (scheduling/billing).
• Some post High School education, to include Medical Office courses.
• Medical terminology knowledge such as CPT & ICD10 coding.
• Bilingual in English/ Spanish or English/Vietnamese.
• Knowledge of scheduling software products and processes.

Responsibilities

• Greeting, assisting and directing patients and their families through the appointment check in process.
• Assists with appointment scheduling, confirmations and ensures thorough and complete information is obtained to facilitate the appointment process.
• Interacts with providers, practice staff, and billing representatives.

Benefits

• CHOC’s compensation structure, benefits offerings, and career development programs are geared to helping you achieve your professional and personal goals.
• We offer highly competitive salary levels and benefits, but the personal growth and fulfillment you’ll find at CHOC, coupled with an inspiring mission to nurture, advance, and protect the health and well being of children, are perhaps the most valuable payouts of all.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 501-1,000 employees