Patient Service Representative (PSR)

Star Valley Health•Afton, WY

9d•Onsite

About The Position

As a Patient Service Representative (PSR), you will support the Star Valley Health mission, vision, and values every day. Your primary responsibility is to provide a seamless entry for patients into our clinics and hospital, often being the first point of contact and creating a positive first impression. You will deliver timely, efficient, and customer-focused service to patients, visitors, and team members.

Requirements

Work in a team-oriented environment, communicate effectively, and demonstrate sensitivity to patients, visitors, and teammates.
Demonstrate sound judgment, patience, and maintain a professional demeanor at all times.
Ability to work in a busy and stressful environment.
Organizational skills and the ability to prioritize and optimize work efforts.
Computer skills: Microsoft Word, Excel, Outlook, Electronic medical records software.
Strong interpersonal verbal and written communication skills.
Skillful with general office equipment.
Creativity, problem analysis, and decision-making abilities.
Comply with HIPAA and other federal, state, and local regulations, and maintain the highest degree of confidentiality in patient, visitor, and team member matters.
Work varied shifts.
Ability to sit, stand, walk, push, bend, and reach throughout the day.
High school diploma or GED.

Nice To Haves

Previous hospital or clinic experience and knowledge of medical terminology.
BLS certification.
General filing, billing, and business office organization experience.

Responsibilities

Cordially greet and interact with external and internal customers in-person, on the phone, and via electronic forms of communication.
Maintain First Impressions standards and use AIDET in all interactions.
Schedule patient appointments to effectively utilize provider schedules and ensure patient satisfaction.
Coordinate efforts to fill no-show and cancellation slots to increase office productivity.
Check patients out and schedule any needed follow-up visits.
Verify and collect patient insurance and demographic information prior to their visit.
Obtain all necessary information for billing, follow-up, authorization, and medical records correctly.
Collect co-pays and balances, and refer patients to appropriate departments for financial arrangements.
Contribute to the sound financial operation of the department through appropriate use of time, supplies, and application of patient financial responsibility policies.
Ensure the confidentiality of all records and compliance with HIPAA standards.
Answer phone calls and ensure patient questions and concerns are responded to in a timely manner.
Route patient information to clinical providers in a timely and accurate manner.
Interact with providers, provider office staff, and ancillary departments courteously and respectfully to arrange follow-up for patients.
Complete filing, copying, and faxing duties daily.
Demonstrate efficiency and dependability with assigned job responsibilities and cross-train to assist other staff members.
Attend department meetings and other pertinent center-wide meetings as required.
Develop relationships with providers and medical staff to understand their patient interaction patterns.
Represent Star Valley Health in a positive manner.
Make decisions without continuous direction.
Perform other duties as assigned or identified.