Patient Service Representative

Washington Radiology•Washington, DC

8d•$19 - $23•Onsite

About The Position

The Patient Service Representative will provide services and support for various areas, including understanding and promoting the Solis Way, greeting patients professionally and friendly, registering patients completely and accurately by inputting demographic and insurance information into the RIS (Radiology Information System) and verifying accuracy of existing information. This role involves explaining forms to patients, assisting with form completion, processing necessary paperwork by scanning documents, maintaining confidentiality, collecting patient payments, preparing paperwork for future appointments, ensuring diagnostic tests have required orders, scheduling and rescheduling patients, generating daily invoice journals, reconciling payments, and participating in front office training to stay updated on policies and procedures.

Requirements

High School diploma
Basic knowledge of cash handling
Ability to read, write, and comprehend simple instructions and short correspondence
Ability to apply common sense understanding to carry out detailed but sometimes complex written or oral instructions
Ability to perform basic mathematic calculations
Ability to sit and/or stand for long periods of time
Experience using Microsoft Office Suite

Nice To Haves

Two years of healthcare registration or customer service experience preferred
Basic knowledge of medical terminology, preferred
knowledge of RIS software preferred

Responsibilities

Understands, promotes and demonstrates the Solis Way
Greet patients in a professional and friendly manner
Completely and accurately register patients including: input of demographic and insurance information into our RIS (Radiology Information System) and verifying accuracy of existing information
Explain forms to patients and assist with form completion, via paper or tablet, as necessary
Process necessary paperwork by scanning documents that need to be linked to the patient’s medical record and maintaining confidentiality
Responsible for collecting patient payments which can include explaining benefits given from insurance verification when necessary
Prepare paperwork for future appointments incorporating additional paperwork needed for specific exams or payors as necessary
Ensure all diagnostic tests have required orders, request as needed and follow-up on outstanding requests
Schedule and reschedule patients as necessary
Generate daily invoice journal at the end of each day and reconcile payments using Daily Reconciliation Report
Participate in front office training to stay abreast of front office policy and procedures