Patient Service Representative

Methodist Health System • McKinney, TX

4d • Onsite

About The Position

This role involves greeting, instructing, and scheduling patients, registering them into the computer system, and determining their insurance benefits. The Patient Service Representative serves as a liaison between patients and clinical support staff, ensuring a smooth and efficient front office operation. The position requires maintaining strict confidentiality, handling patient check-ins, verifying demographic and insurance information, and assisting patients with any difficulties. Proficiency with medical office technology systems is essential, as is maintaining a neat and orderly work area. The role also involves advising the Practice Manager of front office issues and participating in problem-solving, as well as attending educational and staff meetings. Daily balancing of charges and receipts is also a responsibility. The position requires adherence to established policies, procedures, and OSHA regulations, and the ability to foster a team approach for high-quality patient care and clinic efficiency.

Requirements

• Proficiency with medical office technology systems.
• Knowledge of front office procedures and medical terminology.
• Excellent grammar and spelling skills.
• Knowledge in operation of medical office technology systems.
• Skill in greeting patients and answering the telephone in a pleasant and helpful manner.
• Ability to speak clearly and concisely.
• Ability to read, understand, and follow oral and written instruction.
• Ability to sort and file materials correctly by alphabetic or numeric systems.
• Ability to establish and maintain effective working relationships with patients, employees, and the public.
• Strong communication skills with consistent incorporation of judgement and discretion.
• Previous typing or data entry at 40 wpm experience.

Nice To Haves

• Working knowledge of medical terminology and coding preferred.
• Previous two years in a front office using medical management software preferred.

Responsibilities

• Maintains strictest confidentiality.
• Greets patients in a prompt, courteous and helpful manner.
• Checks-in patients, verifies and updates demographic and insurance information to the medical record.
• Assists patients with ambulatory difficulties.
• Follows office scheduling policies.
• Collects payments and enters charges into computer system.
• Registers new patients into computer system and verifies all patients’ addresses, telephone numbers and insurance information.
• Answers telephone, screens calls, takes messages, and conveys information to appropriate parties.
• Maintains work area and reception area in neat and orderly manner.
• Advises Practice Manager of problems and concerns in the Front Office and helps in problem solving.
• Attends educational and staff meetings as scheduled.
• Determine and input daily balance of charges and receipts as assigned by the Office Manager.
• Follows established policies and procedures; adheres to OSHA Regulations.
• Must be able to work with other staff members to foster a team approach to the highest quality of patient care and staff cooperation.
• Must be able to support the clinic efficiency and cohesion.

Benefits

• Faith-based organization with a mission to improve and save lives through compassionate, quality healthcare.
• Award-winning employer distinctions: Great Place to Work Certified 2026-2027, Glassdoor’s Best Places to Work 2025 & 2026, Glassdoor’s Best Places to Work in Healthcare, Biotech & Pharma 2026, TIME’s Best Companies for Future Leaders 2025 & 2026, Newsweek’s America’s Most Admired Workplaces 2026, Glassdoor’s Best-Led Companies 2025, Fortune Best Workplaces in Health Care 2025, Military Friendly Gold Employer 2025, Becker’s Hospital Review 150 Top Places to Work in Healthcare 2025, Newsweek’s Americas Greatest Workplaces 2025.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED