Patient Service Representative @ Dental Associates of Florida - Lakeland (Parkway
About The Position
Dental Associates of Florida - Lakeland Parkway is looking for a Patient Service Representative in Lakeland, FL to join their clinical team. This role involves providing a high level of patient care and satisfaction within a team-based environment. The practice focuses on comprehensive, personalized care in a warm and welcoming setting, prioritizing patient comfort and advanced treatments for optimal oral health. This position is ideal for someone passionate about outstanding customer service, eager to learn, and interested in starting a career in the dental field. The Patient Service Representative will support all staff members and patients, handling tasks such as answering phones, managing patient inquiries, scheduling appointments, and assisting with financial arrangements for treatment plans. Flexibility in handling assigned requests and projects is also expected.
Requirements
- Experience working in a dental, medical, or other health-care office, preferred
- Knowledge of insurance plans (HMO/PPO), is a plus
- Experience answering telephone
- Must have exceptional customer service skills
Responsibilities
- Customer Service; acknowledge, smile and greet patients upon arrival/dismissal
- Respond to patient questions and or concerns according to DCA Policies
- Answering Telephones
- Scheduling Appointments
- Maintaining Appointment Book
- Confirming Appointments
- Follow up on no shows/cancellation of Appointments
- Register Patients on sign in sheet
- Post charges and payments to patient accounts
- Checking voicemail on a daily basis
- Maintain a clean and friendly waiting area for patients
Benefits
- Flexible scheduling options
- Health, dental, and vision insurance (individual and family coverage)
- Life insurance and disability benefits
- 401(k) plan
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
