Patient Service Representative

Franciscan Alliance•Mooresville, IN

10d•Onsite

About The Position

Indiana Colon and Rectal Specialists is seeking a full-time Patient Services Representative to join their team. This role is crucial for creating a positive and efficient experience for patients, from greeting them to managing their registration and administrative tasks. The ideal candidate will be a competent professional with a warm personality, excellent customer service skills, and the ability to work collaboratively in a faith-filled environment.

Requirements

Strong customer service skills
Proficient computer skills
Professional telephone etiquette
Ability to interact with others in a calm, friendly and caring manner
Active listening skills and empathy toward others
High attention to detail
Strong organizational and analytical skills
Ability to follow well-defined instructions and comply with regulations, standards and procedures
Ability to multi-task in a fast-paced environment
Ability to maintain confidentiality of sensitive information

Nice To Haves

Accurate follow through
Excellent customer service
Ability to work well with a team
Value working in a faith-filled environment

Responsibilities

Provide exemplary customer service; greet and direct patients, family members, and other visitors.
Answer incoming calls; respond to inquiries, or direct caller to appropriate staff for assistance.
Schedule appointments and accurately enters data into scheduling system.
Register patients and enters or updates demographic and insurance information into EMR system.
Communicate with clinical staff to maintain patient flow and update waiting patients.
Collect patient payments; applies payments and adjustments to patient accounts.
Balance daily encounter forms and cash drawers.