Podiatry - Patient Service Representative

Clinical Associates•Reisterstown, MD

13d•Hybrid

About The Position

At Clinical Associates, we make being healthy easier. We connect our patients to a seamless system of integrated medical care, which includes in-house specialists in areas of practice, from cardiology to podiatry. We are a multi-specialty healthcare setting that offers enrichment and an opportunity for growth. We have been serving the community for over 50 years. If you thrive in a fast paced environment and enjoy servicing patients over the phone and in person this position is for you! Come join our dynamic Podiatry team! Our ideal candidate must be willing to work in a team environment and go above and beyond in providing customer service to our patients. Travel is required to support the physician at all three of our office locations. This position requires travel to all three of our office locations. The Patient Service Representative is the first point of contact and provides a professional, supportive, and nurturing experience for patients and visitors via telephone and/or in person. The Patient Service Representative is responsible for answering all incoming phone calls for the healthcare provider, scheduling appointments, and documenting messages in the EMR system. The Patient Service Representative must be detail oriented and possess the ability to multi-task to ensure that all front desk protocols are being performed efficiently and accurately.

Requirements

High School Diploma or G.E.D. (Required)
Medical Office experience is required.
Basic arithmetic and money calculating skills.
Excellent patient care and customer service skills.

Nice To Haves

Call Center experience is preferred.
EMR skills preferred.

Responsibilities

Identifying and quickly assessing the nature of calls and acting appropriately to provide prompt, professional service.
Scheduling appointments
Verifying insurance / resolving eligibility issues prior to a scheduled appointment.
Collecting co-pays, deductibles, and account balances.
Answering all incoming phone calls for the healthcare provider.
Documenting messages in the EMR system.