Patient Service Representative - Family Medicine - Jenks

Warren Clinic•Jenks, OK

1d•Onsite

About The Position

Performs reception, registration, and billing functions in the front office of the Medical Practice to facilitate the effective delivery of patient care. This role is for the Family Medicine department in Jenks, Oklahoma, with clinic hours from Monday to Friday, 8 am to 5 pm. The position requires maintaining patient satisfaction, managing appointments, handling patient information, processing payments, and ensuring compliance with health system policies.

Requirements

High School Diploma or GED.
Minimum 6 months of front-facing customer service or medical office experience.
Demonstrated PC skills.
Effective organization of multi-task role.
Ability to accurately record and interpret data.
Effective interpersonal, written, and oral communication skills.
Ability to organize and prioritize work in an effective and efficient manner.
Ability to learn quickly.
Effective critical thinking and use of logic.

Nice To Haves

Experience in front-facing customer service or medical office experience is preferred.

Responsibilities

Greets and directs patients and visitors according to established office protocols.
Informs patients of delays in care.
Communicates schedule changes to physicians, clinical assistants, and other staff.
Maintains and corrects environment for cleanliness and safety.
Schedules appointments, registers demographic and billing information, and determines eligibility.
Uses EMR and other computer applications to accomplish tasks.
Maintains medical records, including preparation of charts, filing of correspondence, and test results.
Prepares encounter forms and other supporting billing documentation.
Maintains and distributes provider schedules.
Determines and collects co-pays and deductibles from patients.
Requests payments of self-pay balances.
Prepares cash receipts, bank deposits, and balances the cash drawer daily.
Converts provider written description of diagnosis to appropriate ICD-9 code.
Posts charges and payments to patient accounts.
Reviews and corrects rejected or denied claims.
Reviews and assists in collections of past due accounts.
Prepares phone notes for communication to the provider from patients, pharmacists, and other healthcare sources.
Makes calls to patients to remind them of pending appointments or communication from provider.
Distributes mail and other communication to patients, providers, and staff.
Determines eligibility and obtains authorization for services.
Schedules tests and appointments for referred services.
Tracks referrals made for specified services.
Participates in quality initiatives and safety functions.
Assists in identifying and ordering needed supplies.
Remains informed and compliant with current Health System, Warren Clinic, HIPAA, and OSHA policies and procedures.