Patient Service Representative

Rise MSO Texas LLC • El Paso, TX

12h

About The Position

The Patient Service Representative serves as the first point of contact for patients calling or arriving at the clinic. The role involves greeting and checking in patients, obtaining patient information, collecting payments, assisting with paperwork, and performing other customer service and administrative duties. The position also requires using an electronic medical record system and following HIPAA requirements while respecting patient privacy.

Requirements

• High school diploma or GED.
• Experience using an Electronic Medical Record system and foundational computer skills, including Microsoft Office Suite and the Internet.
• Ability to navigate basic web-based applications.
• Ability to learn and follow HIPAA requirements and respect patient privacy rights.
• Strong organizational and multitasking skills.
• Clear oral communication, including listening without interrupting, seeking clarification, and responding well to questions.
• Clear written communication and ability to edit work for spelling and grammar.
• Willingness to assist others when needed.
• Professionalism, tact, respect for others, and ability to react well under pressure.
• Problem-solving skills, including resolving problems in a timely manner, developing alternative solutions, and maintaining composure in difficult situations.
• Ability to follow company procedures and demonstrate ethical behavior in business dealings.
• Critical-thinking and decision-making skills, including interpreting information, planning and adjusting work, working independently without direct supervision, assessing situations, and responding appropriately to customer requests.

Nice To Haves

• Previous experience in a front office or similar role.

Responsibilities

• Register, schedule, and reschedule patients for initial appointments and follow-ups.
• Enter patient data into an electronic medical record (EMR).
• Answer patient questions about billing and payments and collect payments.
• Screen incoming calls and route them to other departments when necessary.
• Verify insurance eligibility.
• Accept lab drop-offs from patients.
• Perform other duties as assigned.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED