Patient Service Representative West End

Intermountain Health•Billings, MT

1d•$18 - $24•Onsite

About The Position

The Patient Service Representative (PSR) is the first connection between Intermountain and patients. The role reflects Intermountain values and builds collaborative relationships with patients and fellow caregivers to support high levels of customer and patient satisfaction. The PSR helps provide a superior customer experience by identifying and resolving needs related to patient intake and care, including greeting and checking patients in and out and verifying information supplied by patients. The position is scheduled for three 12-hour shifts. The role is based at MGBL West End MOB in Billings, Montana, with 40 scheduled weekly hours. The hourly pay range is $18.31–$23.80, with the actual rate dependent on experience.

Requirements

At least six months of customer service experience involving interactions with customers.
Basic computer skills, including word processing and data entry.
Professional manner and strong interpersonal and communication skills.
Ability to work collaboratively with patients and fellow caregivers to deliver a high level of customer and patient satisfaction.
Ability to protect privacy, confidentiality, and Protected Health Information (PHI).

Nice To Haves

One year of customer service experience involving in-person and telephone interactions.
Billing and collections experience.
Computer literacy with electronic medical record (EMR) systems and other relevant software.
High school diploma or GED.
Multilingual ability.

Responsibilities

Provide courteous and professional service to patients by phone, in person, or through secure messaging, identifying and resolving needs related to patient intake and care.
Accurately and completely document phone calls in the electronic medical record (EMR).
Schedule appointments for visits, procedures, diagnostic tests, referrals, and consultations.
Register patients by confirming, entering, and updating required demographic information for patients and guarantors, and follow procedures for identifying patients.
Obtain copies of insurance cards and identification and collect signatures on required forms.
Verify account information to determine coordination of insurance benefits and, when applicable, pre-certification or prior authorization.
Help patients complete forms needed for regulatory and billing purposes before clinical care; scan paperwork and explain financial assistance.
Proactively request payments for current and past medical services and process payments according to applicable procedures.
Keep current on role responsibilities and updates by reviewing communications and dashboards, monitoring patient access work queues, attending clinic or service-line meetings, and reviewing emails each shift.
Protect patient, member, and caregiver privacy, confidentiality, and Protected Health Information (PHI).