Patient Service Representative #1631 - Bilingual - Adult Health - Health & Social Services Division

Hamilton County • Chattanooga, TN

17d • Onsite

About The Position

The Hamilton County Health & Social Services Division has a responsibility to respond quickly and efficiently when public health emergencies occur. All Hamilton County Health & Social Services Division employees are responsible for ensuring their contact information is current and they are accessible should a public health emergency arise. The Hamilton County Health & Social Services Division maintains a call down system to store contact information and mobilize staff in the event of an emergency. During a public health emergency, all staff are required to respond should a call to mobilize be made. During a public health emergency, work hours for any and all Hamilton County Health & Social Services Division employees are subject to modification to meet the needs of the community. Under general supervision, provides clerical support and/or general support for Health & Social Services programs serving various populations within Hamilton County.

Requirements

• Proficient in both English and Spanish (Bilingual position, test required).
• Equivalent of a high school diploma and two (2) years of direct work experience in a clerical or a customer service role.
• Must be able to type at least thirty (30) words per minute on a standard keyboard.
• Must possess a valid driver’s license.
• Knowledge of federal and state laws, rules, regulations, and guidelines applicable to programs in work area.
• Knowledge of Health Department policies, procedures, protocol and internal controls related to provision of public health services.
• Knowledge of conflict resolution techniques.
• Knowledge of medical review and assessment to determine medical need.
• Knowledge of computer hardware, software and peripherals.
• Knowledge of medical record documentation and file maintenance.
• Knowledge of population served and community resources.
• Skill interviewing and assessing client eligibility.
• Skill handling stressful situations and upset/hostile clients.
• Skill accurately and timely entering, updating and maintaining computer databases.
• Skill ensuring compliance with all applicable guidelines.
• Skill utilizing verbal and written communication in presenting and documenting information.
• Skill utilizing customer service techniques in responding to inquiries and complaints.
• Skill establishing and effective working relationships.
• Skill effectively communicating in both oral and written form.

Nice To Haves

• Prior to operating a County-owned vehicle, all employees are required to complete the HC Defensive Driving course and/or or an Emergency Vehicle Operations Course (EVOC) provided at the department level.

Responsibilities

• Answers telephone; takes messages; pages staff; screens and manages calls requiring referral to other departments and agencies; schedules appointments; completes patient registration, including all paperwork, records and eligibility screenings; verifies information and enters data into computer database; ensures accuracy of information by editing paperwork; takes steps to resolves errors and problems.
• Monitor entrance to health services facilities to direct client/ patient flow.
• Answers client questions; makes referrals to other Health Services facilities and to other agencies, as appropriate; types correspondence and reports; provides clerical support at various sites; may perform duties as a lead worker, assigning work, provides on the job training and follow-up to verify accuracy of work.
• Work requires complying with multiple timelines in the intake, assessment and provision of services to TennCare/Medicare eligible clients in stressful environment.
• Performs other related duties as assigned.

Benefits

• Overtime hours offered are not guaranteed, are an estimate, and are subject to change.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED