Patient Service Representative (4166)

WACO FAMILY MEDICINE • Waco, TX

22d • Onsite

About The Position

The Patient Service Representative is responsible for patient registration, collecting current and overdue service charges, printing receipts, and securing a daily cash box. This role also involves reconciling daily charges and receipts, answering phones, taking and forwarding messages, and scheduling appointments. The position requires the ability to multitask in a fast-paced environment, verify patient insurance information, and operate standard office equipment.

Requirements

• High School Diploma or equivalent
• At least one year's customer service experience
• Valid Driver's license
• Visual and auditory accuracy
• Frequent use of computer
• Long periods of sitting
• Frequent use of telephone
• Continuous repetitive grasping and manipulation of both hands
• Continuous conversational communication
• Occasional reaching, walking, squatting, bending, kneeling, twisting and climbing
• Occasionally carrying, lifting, pushing and pulling of up to 25 lbs.
• Occasionally working in confined, noisy, dusty areas
• Regular use of personal transportation
• Understand/carry out simple/detailed, oral/written instructions with retention
• Read and interpret detailed specifications
• Excellent written and verbal communication and customer service skills
• Utilize (AIDET) communication model
• Experience using Microsoft Office (Excel, Word, PowerPoint)
• Detail oriented
• Patient focused

Nice To Haves

• Associate degree preferred
• Healthcare experience preferred
• Bilingual in English/Spanish preferred

Responsibilities

• Patient registration
• Collect current and overdue service charges
• Print receipts
• Secure a daily cash box
• Reconcile daily charges and receipts
• Answer phones, taking and forwarding messages
• Schedule appointments
• Verify patient insurance information
• Operate office equipment (fax, printer, scanner)
• Travel to other clinics to cover shifts as required
• Follow Waco Family Medicine policies and procedures

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED