Patient Service Representative STARS Curtis

Trinity Health • Boise, ID

1d • Onsite

About The Position

The Patient Service Representative at Saint Alphonsus Health System's STARS Curtis Clinic in Boise, ID, is a key role focused on creating a positive experience for patients and their families. This individual collaborates with physicians and clinical staff to manage patients' administrative needs. Responsibilities include checking in patients, collecting co-pays, answering phones, taking messages, scheduling appointments, and verifying insurance eligibility. The role requires proficiency in using the electronic medical record (EPIC) system to update patient information. The ideal candidate is described as friendly, detail-oriented, a quick learner, and passionate about delivering high-quality customer service, demonstrating excellent communication and independent decision-making skills. This is a full-time, floating position, primarily supporting PT and OT providers at the STARS Curtis Clinic, but also assisting other STARS clinics as needed. The schedule is Monday through Friday, with hours ranging from 5:45 AM to 6:00 PM.

Requirements

• High School Diploma or equivalent preferred
• Previous customer service experience
• Ability to provide superior customer service while utilizing independent decision-making skills
• Utilize excellent communication skills while communicating with patients and families

Nice To Haves

• Healthcare experience
• Electronic health record (EHR) experience
• Medical terminology
• Experience with process improvement or lean philosophy

Responsibilities

• Knows, understands, incorporates, and demonstrates the Organization's Mission, Vision, and Values in behaviors, practices, and decisions
• Protects patients’ rights by maintaining confidentiality of personal and financial information and follows guidelines for HIPPA regulations
• Maintains operations by following policies and procedures and reports needed changes
• Acknowledges and greets patients immediately, providing a positive customer service experience
• Registers patients for appointments and completes paperwork
• Verifies and updates existing patient and insurance information
• Keeps patient appointments on schedule by notifying provider of patient’s arrival
• Informs patients immediately of delays, explains why, and the anticipated wait time
• Collect, record, and communicate to patients their responsible balances for visit, diagnostic testing, supplies, etc.
• Maintain knowledge of different payer practices and deductibles
• Assist patients with all aspects of Financial Assistance Paperwork
• Control credit extended to patients via a payment plan
• Maintain business office inventory and equipment and order supplies
• Maintain a neat work area including the reception area
• Follow Cash Control Policy and Procedure and balances daily financial activities
• Ensure collection of payments at time of service
• Checking in patients for appointments
• Collecting patient co-pays
• Answering telephones
• Taking accurate messages
• Scheduling appointments
• Checking insurance eligibility
• Using electronic medical record (EPIC) to update required information

Benefits

• Competitive compensation
• Full benefits package
• Opportunity for growth throughout SAHS and Trinity Health

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 501-1,000 employees