Patient Service Representative - SSRS - Systemwide Float Pool

Scripps Health•San Diego, CA

1d•Hybrid

About The Position

This is a pipeline requisition for all Patient Service Representative (PSR) - Systemwide Resource Services (SSRS) positions within Scripps Health. The role is for Full Time staff with varied shifts between 7 AM - 7 PM, including weekends and holidays as needed. Flexibility is required with the schedule and a willingness to float to other sites. An hourly shift differential is provided to all SSRS employees. The Scripps System-wide Resource Services (SSRS) department supports the entire Scripps Health system. As a member of the float team, you can fill vital roles on assignments throughout the system to provide critical coverage for employee's leave of absences, sick calls, and peak service demands while gaining experience in a variety of environments. Scripps Health offers transitional and professional development programs to create a learning environment that enables employees to thrive in their specific field as well as in their overall career. Specialties have been nationally recognized for quality in areas such as cardiovascular care, oncology, orthopedics, geriatrics, obstetrics and gynecology, and gastroenterology. As a Patient Service Representative in the Scripps SSRS team, you will provide direct patient care within the scope of your practice. This includes interacting with patients, payers, and providers to gather information necessary for accurate registration, including assigning of appropriate Medical Record Number, scheduling, referral/authorization, point of service payment collection, document collection, and arrival/check-in functions. You will respond to customer billing and payment inquiries as needed. Effectively manage the patient check-in and check-out process from start to finish, which includes identification verification; updating or confirming demographic and insurance information on every patient; ensuring appropriate forms are provided, signed, and witnessed at the time of the patient visit; collecting patient payment responsibility and accurately preparing end-of-day reporting or payment reconciliation as needed. Escalating billing inquiries as needed. Accurately scheduling patient appointments, which includes exhibiting proficiency in appointment scheduling procedures, accurate documentation and routing of messages, scheduling and confirming appointments according to practice guidelines, entering appropriate insurance, and performing Key User duties with minimal errors. May be responsible for initiating and validating referrals/authorizations. Regularly display a proactive approach to customer service by listening to the patient, taking ownership of solutions, and accurately identifying the need to involve leadership to resolve concerns. The types of opportunities offered are as follows: SYSTEM WIDE FLOAT TEAM - Permanent Scripps employees who support long-term assignments, typically 12 weeks in duration.

Requirements

One (1) or more years of customer service experience or healthcare/medical office environment experience.
Must be able to demonstrate proficiency of computer applications, excellent mathematical skills and ability to handle monies.
Excellent communication and customer service skills.
Strong organizational and analytical skills; innovative with ability to identify and solve problems.

Nice To Haves

Two (2) or more years of customer service experience or healthcare/medical office environment experience.
Able to adapt, prioritize and meet deadlines.

Responsibilities

Interacting with patients, payers and providers to gather information necessary for accurate registration including assigning of appropriate Medical Record Number, scheduling, referral/authorization, point of service payment collection, document collection and arrival/check-in functions.
Responding to customer billing and payment inquiries as needed.
Effectively managing the patient check-in and check-out process from start to finish, which includes identification verification; updating or confirming demographic and insurance information on every patient; ensuring appropriate forms are provided, signed and witnessed at the time of the patient visit; collecting patient payment responsibility and accurately preparing end of day reporting or payment reconciliation as needed.
Escalating billing inquiries as needed.
Accurately scheduling patient appointments, including exhibiting proficiency in appointment scheduling procedures, accurate documentation and routing of messages, scheduling and confirming appointments according to practice guidelines, entering appropriate insurance, performing Key User duties with minimal errors.
Initiating and validating referrals/authorizations.
Displaying a proactive approach to customer service by listening to the patient, taking ownership of solutions and accurately identifying the need to involve leadership in order to resolve concerns.