Patient Service Representative - ER

TEKsystems•Santa Rosa, CA

1d•$25 - $25•Onsite

About The Position

Our healthcare partner is seeking Patient Access Representatives to support registration and admitting operations within the Emergency Department and Admitting departments. This role serves as the first point of contact for patients and visitors, delivering exceptional customer service while ensuring accurate patient registration and insurance verification.

Requirements

Strong customer service experience
Excellent communication and interpersonal skills
High attention to detail and accuracy
Strong critical thinking and problem-solving abilities
Demonstrated empathy and professionalism when working with patients
Ability to multitask in a fast-paced environment
Strong teamwork skills with the ability to work independently

Responsibilities

Greet and assist patients and visitors in a professional, compassionate manner
Register patients and accurately enter demographic information into the system
Verify patient and visitor identity through collection of required documentation and photo identification
Review and verify insurance coverage and eligibility
Determine patient payment options and provide information regarding financial assistance programs when applicable
Explain consent forms and admissions documents to patients
Distribute and collect required admissions paperwork
Answer incoming phone calls and respond to inquiries
Maintain accurate records while ensuring compliance with organizational policies and procedures