Patient Service Representative
Family Health Centers of San Diego•San Diego, CA
•$25 - $29•Onsite
About The Position
Family Health Centers of San Diego (FHCSD) is seeking a Patient Service Representative to serve as the initial point of contact for patients. This role involves greeting patients, registering them, and entering their information into the electronic record system. The Patient Service Representative will also be responsible for scheduling appointments, collecting payments, and verifying insurance eligibility, adhering to established policies for cash handling. Depending on the area's size, this position may involve a high volume of patient interactions.
Requirements
- High School diploma or GED equivalent required.
Nice To Haves
- Medical Assistant Certification, CNA certification, or Medical Terminology course preferred.
- 1-year experience in community healthcare preferred.
- Bilingual English/Spanish preferred.
Responsibilities
- Effectively manage the patient check-in and check-out process from start to finish to include identification verification, update or confirm demographic and insurance information, and ensure appropriate forms are provided and completed accurately.
- Collect specified co-pays and payments from patients per coverage specifications, and from self-pay patients.
- Screen for eligibility and financial assistance.
- Follow policies and procedures in collecting and handling cash.
- Ensure patient information is placed into the Electronic Health Record accurately and in a timely manner.
- Confirm, request, and process referrals and authorizations for specialty services.
- Contact patients to schedule appointments and make reminder/recall notifications.
- Respond to customer billing and payment inquiries on an as needed basis.
- May escalate billing issues as needed.
- Regularly display a proactive approach to customer service by listening to the patient, taking ownership of solutions, and accurately identify customer needs through involvement of leadership in resolving concerns.
- Perform general clerical duties (i.e., scanning information, tracking data, receiving and sorting correspondence and packages) in an accurate and efficient manner.
- Performs other duties as assigned.
Benefits
- Competitive Salary with Excellent Benefits
- Retirement Plan with Employer Match
- Paid Time Off, Extended Sick Leave and Paid Holidays
- Medical/Dental/Vision/FSA/Life Insurance
- Employee Discounts and Wellness Programs
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
Upload and Match Resume
What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
