Patient Service Representative (PSR) - Upstate Cardiology

Bon Secours Mercy Health•Greenville, SC

1d•Onsite

About The Position

The Patient Services Representative (PSR) is the first line of quality service to patients and the community at Bon Secours, specifically within Upstate Cardiology. This role is responsible for managing patient registration, verifying demographic and insurance information, and ensuring accurate and efficient updates to medical records. The PSR also handles appointment scheduling, explains financial options, and provides excellent customer service. Occasional coverage at other physician practice locations may be required.

Requirements

High School Diploma or GED
Prior experience in patient registration/healthcare

Responsibilities

Serve as the primary point of contact between patients and physician practices.
Greet patients and the community respectfully, providing strong communication and excellent customer service.
Answer internal and external calls in a friendly and helpful manner, route calls, schedule patients, and accurately enter necessary information for patient scheduling into the computer system.
Process patients as they present for appointments, ensuring patient flow is maintained and informing supervisors of any department or patient issues.
Process admission paperwork, including basic insurance verification.
Secure, complete, and verify all pertinent patient demographic and insurance information during the registration process, correcting errors as needed.
Record time indicators for lobby wait times.
Calculate patient liabilities and actively collect and process patient payments.
Reconcile cash drawer at the close of the day.
Perform charge entry for external services (e.g., nursing homes) as necessary.
Schedule referrals or follow-up appointments, and/or assist with scheduling, rescheduling, or canceling other services for patients.
Assist patients with online scheduling and MyChart.
Assist patients in obtaining necessary referrals for follow-up services and record referrals on a tracking tool.
Obtain proper authorizations and pre-certifications if applicable for all procedures scheduled through the physician practice.
Pull patient charts as needed, file and maintain information, and route charts to clinical staff per office policy.
Verify RX benefits in the electronic health record per protocol.
Refer patients to financial counselors when additional financial counseling or payment arrangements are needed.
Complete accounts in revenue cycle software.