Patient Service Representative

VITALSKIN PHYSICIAN MANAGEMENT LLC • Des Peres, MO

22d • $20 - $24 • Hybrid

About The Position

VitalSkin Dermatology, a modern and client-focused practice in Urbana, Illinois, is seeking a qualified and experienced Patient Service Representative. This role involves managing and coordinating patient relationships by providing courteous and professional service in all interactions. The position is responsible for appointment scheduling, patient registration, point-of-service payment collection, and resolving patient inquiries and issues. The role requires a commitment to growth within the team and occasional travel to other Central Illinois locations.

Requirements

• High school graduate
• Well-developed written and oral communication skills.
• Demonstrates understanding of customer service principles.
• Working knowledge of computer applications: word processing, medical office management, and spread sheet.

Nice To Haves

• One year customer service experience in a medical setting or related field

Responsibilities

• Greet arriving patients, ensuring a welcoming and superior patient experience.
• Assist patients with completing necessary forms and consents.
• Adhere to patient confidentiality and records release policies.
• Keep lobby and front reception area clean and organized.
• Schedule, reschedule, and confirm patient appointments via phone and at check-out, following established scheduling guidelines.
• Maintain the daily appointment schedule and notify nursing staff and providers of any changes.
• Manage the automated reminder system and complete required follow-up actions.
• Register and create records for new patients in the practice management system.
• Update patient demographic and contact information as needed.
• Obtain and verify insurance and other financial information prior to visits.
• Complete required payor authorizations and on-demand insurance eligibility checks, correcting errors prior to the appointment.
• Answer incoming calls, addressing scheduling, billing, and general inquiries; route calls or messages to appropriate staff as needed.
• Utilize office equipment such as copiers and fax machines to transmit or prepare documents.
• Utilize the triage system for patient-related calls in accordance with procedures.
• Communicate effectively with the manager regarding expected calls, patient concerns, and staff availability.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED