Patient Service Representative

Family Health Centers of San Diego•San Diego, CA

20h•Onsite

About The Position

For more than 55 years, Family Health Centers of San Diego’s (FHCSD) mission has been to provide caring, affordable, high-quality health care and supportive services to everyone, with a special commitment to uninsured, low-income and medically underserved persons. FHCSD is one of the top 10 largest federally qualified health centers (FQHCs) in the country, operating more than 90 sites across San Diego County. The organization provides care to over 227,000 patients each year, with a wide range of services including adult care, pediatrics, women’s care, dental, vision, behavioral health, and specialty services. FHCSD is looking for a Patient Service Representative to be the first point of contact in greeting patients, registering patients, and placing patient information into the electronic record keeping system. This role also involves scheduling appointments, collecting specified payments, and completing insurance eligibility verification, while following policies and procedures for cash handling. The employee may encounter a high volume of patients depending on the area of responsibility.

Requirements

High School diploma or GED equivalent required.
1 – 3 years of experience related to administrative/clerical support, or customer service required.
Bilingual English/Spanish required.
Traveling between sites and other locations is occasionally required.
Must have a valid California driver’s license, an automobile, and proof of minimum levels of car insurance as required under California law, although limits of $100,000 are recommended.
An acceptable driving record is also required.
California law requires all drivers to obtain a valid California driver’s license within ten days of establishing residency.

Nice To Haves

Medical Assistant certification, C-NA certification, or Medical Terminology course preferred.

Responsibilities

Effectively manage the patient check-in and check-out process from start to finish to include identification verification, update or confirm demographic and insurance information, and ensure appropriate forms are provided and completed accurately.
Collect specified co-pays and payments from patients per coverage specifications, and from self-pay patients.
Screen for eligibility and financial assistance.
Follow policies and procedures in collecting and handling cash.
Ensure patient information is placed into the Electronic Health Record accurately and in a timely manner.
Confirm, request, and process referrals and authorizations for specialty services.
Contact patients to schedule appointments and make reminder/recall notifications.
Respond to customer billing and payment inquiries on an as needed basis.
May escalate billing issues as needed.
Regularly display a proactive approach to customer service by listening to the patient, taking ownership of solutions, and accurately identify customer needs through involvement of leadership in resolving concerns.
Perform general clerical duties (i.e., scanning information, tracking data, receiving and sorting correspondence and packages) in an accurate and efficient manner.
Performs other duties as assigned.