Patient Service Representative - Clinic - Internal Medicine

Advocate Health and Hospitals Corporation • Sheboygan, WI

1d • Onsite

About The Position

To provide efficient, effective, quality customer service and practice support through a variety of general office duties including scheduling, coding, registration and billing. Maximize revenues by collecting payment at time of service and entering accurate and up-to-date billing information (address, insurance coverage, etc.) into the patient accounting system. Assists clinical staff in maintaining accurate medical records.

Advocate Medical Group (AMG) is part of Advocate Health, one of the nation’s largest nonprofit health systems. With more than 350 locations across Illinois and Wisconsin, AMG offers a wide range of specialties and services, including primary care, medical and surgical care, pediatrics, women’s health, behavioral health, and more. Our team is dedicated to delivering exceptional care and improving health outcomes in the communities we serve. Joining AMG means being part of a collaborative, patient-focused environment where innovation and quality care thrive.

Patient Service Representatives (PSRs) at Aurora Pediatrics manage front-desk tasks. They schedule appointments, greet families, and verify insurance. Our experienced team of pediatricians in Sheboygan, WI, provides comprehensive pediatric primary care for your child, from birth through their high school years. Our street address is 2414 Kohler Memorial Dr., Sheboygan, WI. When you’re looking for pediatric care close to home, visit us in Sheboygan, WI. Together, our dedicated team of pediatric experts offers a broad range of services that support your whole child through their developmental milestones. Services include preventive care such as vaccinations and well-child visits, school physical, acute care for when your child is feeling ill, and guidance for nutrition and behavior development. With a family-centered approach, you can be confident you’re in good hands. Our pediatric physicians offer personalized care that fits your child’s needs and supports your family. We also understand that your family has a busy schedule. That’s why we offer same-day appointments for urgent children’s health issues, virtual visits and extended hours.

Your feedback matters. Every teammate’s voice is vital in shaping our culture and improving care. We value your insights and experiences because they help us grow stronger together.

Requirements

• High school diploma or equivalent.
• One to two years related customer service experience
• Experience handling difficult caller/customers/patients.
• Ability to function in a high volume, multiple-task environment, and in a crowded or closely shared workspace.
• Exposure to ill patients.
• Ability to work under stressful conditions with demanding customers.
• Must lift up to 35 pounds without help.

Nice To Haves

• Will mainly support primary care but will also be required to cross train in other smaller departments.

Responsibilities

• Provides efficient, high-quality service to patients who arrive for appointments or who telephone or visit in person to request appointments or information on tests and procedures, bills and charges, referrals, and other matters.
• Ensures entry at time of service of billing information on the patient and payer and accurate follow-up on missing information.
• Upholds standards of the practice and of the medical group for accurate and timely medical records.
• Manage front-desk tasks.
• Schedule appointments.
• Greet families.
• Verify insurance.

Benefits

• Paid Time Off programs
• Health and welfare benefits such as medical, dental, vision, life, and Short- and Long-Term Disability
• Flexible Spending Accounts for eligible health care and dependent care expenses
• Family benefits such as adoption assistance and paid parental leave
• Defined contribution retirement plans with employer match and other financial wellness programs
• Educational Assistance Program

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED