Patient Service Representative- California
About The Position
At Esperanza Health Centers, we’re more than a clinic—we’re a vibrant, mission-driven community where compassionate care meets professional growth. Our team operates under the Patient-Centered Medical Home (PCMH) model, and every day, you’ll be part of making healthcare accessible, welcoming, and personalized. We believe in supporting you—offering benefits that go beyond the basics: BCBS Medical PPO Plans, Ameritas Dental & Eye Med Vision Coverage, Tuition Reimbursement (up to $5,000/year), 10 Paid Holidays + 16 Days of Paid Time Off. As a Patient Service Representative (PSR), you’ll be the face of Esperanza—a warm, professional first contact who ensures every patient feels seen, heard, and guided. You’ll make an impact by: Welcoming Patients & Enhancing Care Flow, Collaborative Support & Communication, and Registration, Insurance Verification & Financial Support.
Requirements
- Strong interpersonal and customer service skills—you're a warm, welcoming communicator
- Reliable attention to detail and organizational precision
- Comfort working in a fast-paced, team-oriented clinical environment
- HIPAA familiarity and ability to handle confidential patient data with care
- Bilingual in English/Spanish- required
- Minimum 1 year of experience in admin/front desk role required, preferably in a healthcare setting.
- High school diploma or equivalent required
Nice To Haves
- associate degree in healthcare or related field preferred
- Experience with AIDET customer service excellence framework, preferred
Responsibilities
- Greet patients, visitors, and families using the AIDET framework—acknowledge, introduce, duration, explanation, and thank you—setting a compassionate tone right from the start
- Assist with check-in/check-out, ensuring all required forms are accurately completed
- Provide clear, empathetic information about appointments, services, insurance, and health center policies
- Protect patient privacy in full compliance with HIPAA guidelines
- Join daily huddles as a key voice in ensuring smooth clinic operations
- Act as a communication hub between patients, clinical staff, and care teams
- Adapt on the fly—help adjust appointments or workflows to ensure efficiency in patient care
- Register new and returning patients—updating demographics, verifying insurance, and documenting accurately
- Assess insurance coverage and eligibility; explain sliding fee programs, payment options, and financial responsibilities
- Support patients in understanding and navigating affordable care options
Benefits
- BCBS Medical PPO Plans
- Ameritas Dental & Eye Med Vision Coverage
- Tuition Reimbursement (up to $5,000/year)
- 10 Paid Holidays
- 16 Days of Paid Time Off
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
