Patient Service Representative (PSR) - Internal Medicine Clinic
About The Position
The Patient Service Representative (PSR) plays a vital role in the care team, supporting providers, connecting with patients, and ensuring a seamless, compassionate experience. As a key member of the ambulatory care team, the PSR provides efficient, high-quality service to patients who arrive for appointments or who telephone or visit in person to request appointments or information on tests and procedures, bills and charges, referrals, and other matters. The role also involves ensuring the entry of billing information at the time of service on the patient and payer, and accurate follow-up on missing information. Additionally, the PSR upholds the standards of the practice and medical group for accurate and timely medical records. Advocate Medical Group (AMG) is part of Advocate Health, a large nonprofit health system with over 350 locations across Illinois and Wisconsin, offering a wide range of specialties. AMG is dedicated to delivering exceptional care and improving health outcomes in the communities it serves, fostering a collaborative, patient-focused environment where innovation and quality care thrive.
Requirements
- High school diploma or equivalent.
- One to two years related customer service experience.
- Experience handling difficult caller /customers/patients.
- Ability to function in a high volume, multiple-task environment, and in a crowded or closely shared workspace.
- Ability to work under stressful conditions with demanding customers.
- Must lift up to 35 pounds without help.
Responsibilities
- Provides efficient, high-quality service to patients who arrive for appointments or who telephone or visit in person to request appointments or information on tests and procedures, bills and charges, referrals, and other matters.
- Ensures entry at time of service of billing information on the patient and payer and accurate follow-up on missing information.
- Upholds standards of the practice and of the medical group for accurate and timely medical records.
- Maximizes revenues by collecting payment at time of service and entering accurate and up-to-date billing information (address, insurance coverage, etc.) into the patient accounting system.
- Assists clinical staff in maintaining accurate medical records.
Benefits
- Paid Time Off programs
- medical, dental, vision, life, and Short- and Long-Term Disability
- Flexible Spending Accounts for eligible health care and dependent care expenses
- adoption assistance
- paid parental leave
- Defined contribution retirement plans with employer match
- Educational Assistance Program
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
