Patient Service Representative St. John Full Time

University Hospitals•Westlake, OH

1d•Onsite

About The Position

The Patient Service Representative is responsible for accurate and efficient patient registration, procedure scheduling, charge transmittals, collections, and procurement. Representatives must utilize quality customer service techniques to ensure patient needs are met. This role requires maintaining professional interpersonal skills with patients, physicians, and co-workers. The position also supports department operations as needed and performs other duties as assigned. Compliance with all policies and standards is mandatory. Specific duties and responsibilities will be provided during orientation. A critical aspect of this role is abiding by all requirements to safely and securely maintain Protected Health Information (PHI) for patients, with annual training, the UH Code of Conduct, and UH policies and procedures in place to address the appropriate use of PHI in the workplace.

Requirements

High School Equivalent / GED required
Customer service experience preferably in the medical field required
Typing skills – 30 wpm (Required proficiency)
Excellent verbal/communication skills (Required proficiency)
Detail oriented (Required proficiency)
Basic computer knowledge (Required proficiency)

Nice To Haves

1+ years related experience as a Secretary/Receptionist preferred
ICD9 coding and medical terminology (Preferred proficiency)

Responsibilities

Accurate and efficient patient registration
Procedure scheduling
Charge transmittals
Collections
Procurement
Use quality customer service techniques to ensure patient needs are met
Maintain professional interpersonal skills with patients, physicians and co-workers
Support department operations as needed
Perform other duties as assigned
Comply with all policies and standards
Abide by all requirements to safely and securely maintain Protected Health Information (PHI) for patients