Week)

CAMcare Health Corporatio•Camden, NJ

14h

About The Position

As a Patient Service Representative at our client, you will contribute your great work ethic in providing an exceptional experience to every patient and visitor that comes to the medical center. You will be responsible for ensuring all applicable registration and financially related data is captured accurately for a growing and mission-driven organization. You’ll be part of a team that thrives on collaboration, novel thinking and transformation.

Requirements

High School Diploma or equivalent required
Minimum of five (5) years of continuous experience in a medical outpatient setting required
Prior experience in a front desk, medical receptionist, or patient access role required
Strong customer service, communication, and organizational skills required
Professional attitude and appearance
Interpersonal skills
Ability to use Positive Language
Exceptional verbal and written communication skills
Creativity and resourcefulness

Nice To Haves

Knowledge of medical terminology, insurance verification, and scheduling systems preferred
Proficiency with EHR systems and Microsoft Office preferred
Bilingual in English/Spanish strongly preferred

Responsibilities

Welcome all patients to the health center
Performs billing and bookkeeping functions, including collection of co-payments, and providing receipts, posting, and balancing daily sheets and day end reconciliation to assure accuracy.
Updates insurance information when appropriate.
Verifies insurance enrollment, eligibility, benefits and out of pocket responsibility.
Upon patient check out, lab orders will be printed, and referrals will be given.
Schedules return appointments in compliance with current policy.
Obtains Consent for Medical Treatment and Release of Medical Records
Accurately completes computer data entry.
Works in an organized, efficient manner so as to keep a smooth and orderly flow of patients moving in and out of the medical office.
Maintains a file system necessary for proper organization of work.
Scans all documents.
Obtains necessary patient release forms in accordance with patient confidentiality and medical release policies.
Reports any patient complaints to the Patient Registration Manager.
Makes patient calls as directed by the physicians/providers and Nurse Manager.
Records and affixes all incoming correspondence, mail results, medical documents, etc. to appropriate department.
Daily cancellation and reschedule of patients, due to emergencies or staffing issues as directed by the Nurse Manager/Patient Registration Manager.
Confirms appointments as needed.
Responsible to answer in-coming telephone calls, take accurate messages and distribute to appropriate party.