Patient Service Representative/RMG
About The Position
The Patient Service Representative proactively ensures an exceptional patient experience by greeting patients and assisting with check-in and check-out during appointments. The role also answers incoming phone calls, responds to general patient requests, takes telephone messages, and schedules patient appointments. The position requires a high school diploma or equivalent. Some college is preferred. Candidates should have experience with practice management or medical billing computer programs and Microsoft Office, particularly Word and Excel. RUSH notes that pay is determined by factors including education, job-related experience and skills, internal equity, and industry market data; offers may vary. Benefits information is referenced but not specified in the posting.
Requirements
- High school diploma or equivalent.
- Experience with practice management or medical billing computer programs.
- Microsoft Office Suite experience, specifically Word and Excel.
- Excellent oral and written communication skills.
- Excellent organizational skills.
- Attention to detail.
- Ability to set priorities, document conversations and specific actions taken, and develop applicable policies and procedures, such as those regarding collections.
- Flexibility and ability to adapt to change.
Nice To Haves
- Some college.
- Bilingual Spanish capabilities.
Responsibilities
- Greet patients and assist with check-in and check-out during appointments to provide an exceptional patient experience.
- Answer incoming phone calls and respond to general patient requests.
- Take telephone messages.
- Schedule patient appointments.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
