Patient Service Representative (PSR) - Urgent Care
About The Position
The Patient Service Representative (PSR) will provide efficient, effective, quality customer service and practice support through a variety of general office duties including scheduling, coding, registration and billing. The role aims to maximize revenues by collecting payment at the time of service and entering accurate and up-to-date billing information into the patient accounting system. The PSR will also assist clinical staff in maintaining accurate medical records. Aurora Urgent Care offers in-person care for a variety of minor illnesses and injuries that need immediate attention but aren’t an emergency. Our walk-in clinic is open for extended hours, making it a convenient option to get care after hours or if you can’t get in to see your primary care provider. As a key member of the ambulatory care team, you will provide efficient, high-quality service to patients who arrive for appointments or who telephone or visit in person to request appointments or information on tests and procedures, bills and charges, referrals, and other matters. You will ensure entry at time of service of billing information on the patient and payer and accurate follow-up on missing information. You will also uphold standards of the practice and of the medical group for accurate and timely medical records.
Requirements
- High school diploma or equivalent.
- One to two years related customer service experience
- Experience handling difficult callers/customers/patients.
Responsibilities
- Provides efficient, high-quality service to patients who arrive for appointments or who telephone or visit in person to request appointments or information on tests and procedures, bills and charges, referrals, and other matters.
- Ensures entry at time of service of billing information on the patient and payer and accurate follow-up on missing information.
- Upholds standards of the practice and of the medical group for accurate and timely medical records.
Benefits
- Paid Time Off programs
- Health and welfare benefits such as medical, dental, vision, life, and Short- and Long-Term Disability
- Flexible Spending Accounts for eligible health care and dependent care expenses
- Family benefits such as adoption assistance and paid parental leave
- Defined contribution retirement plans with employer match and other financial wellness programs
- Educational Assistance Program
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What This Job Offers
Job Type
Part-time
Career Level
Entry Level
Education Level
High school or GED
