Patient Service Representative (PSR), Electrophysiology Clinic
About The Position
The Patient Service Representative (PSR) supports providers and patients in an ambulatory electrophysiology clinic, helping deliver an efficient and compassionate experience. The role is primarily focused on scheduling and includes assisting patients who arrive, telephone, or visit in person to request appointments or information about tests and procedures, bills and charges, referrals, and other matters. The PSR enters patient and payer billing information at the time of service and follows up on missing information. The role also upholds medical-record standards for accuracy and timeliness. The position is based at Aurora St. Luke’s Medical Offices in Milwaukee, Wisconsin, and works in an office environment with significant patient and public contact; exposure to ill or contagious patients is possible. Travel may be required.
Requirements
- High school diploma or equivalent.
- Experience handling difficult callers, customers, or patients.
- Typically, at least 1 year of customer-service experience, including patient scheduling, registration, and medical-clinic or department reception.
- Ability to transition frequently between sitting and standing, remain mobile throughout the workday, and sit or stand for extended periods.
- Ability to frequently lift up to 10 pounds and occasionally lift 20 pounds or more.
- Ability to push or pull up to 50 pounds with assistance.
- Vision, hearing, touch, clear speech, and fine motor skills for keyboard data entry.
Responsibilities
- Provide efficient, high-quality service to patients arriving for appointments or requesting appointments or information by telephone or in person.
- Assist with patient questions about tests and procedures, bills and charges, referrals, and other matters.
- Enter patient and payer billing information at the time of service and follow up accurately on missing information.
- Uphold medical-group and practice standards for accurate and timely medical records.
- Perform other related duties as required.
Benefits
- Paid time off programs.
- Medical, dental, vision, life, and short- and long-term disability benefits.
- Flexible spending accounts for eligible health care and dependent care expenses.
- Adoption assistance and paid parental leave.
- Defined contribution retirement plans with employer match and other financial wellness programs.
- Educational Assistance Program.
- Competitive compensation, premium pay for eligible roles, incentive pay for select positions, and opportunity for annual performance-based increases.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
