Patient Service Representative - Internal Medicine

Summit Health CityMD•Southington, CT

1d•Hybrid

About The Position

We are hiring at Starling Physicians! This role involves greeting visitors, patients, and families in a friendly and professional manner, directing them appropriately, and maintaining an efficient patient flow through the registration process. The Patient Service Representative will provide excellent customer service, handle telephone calls, manage patient comfort during delays, and process payments and charges. Key responsibilities include reconciling daily payments, scanning insurance cards, verifying insurance, updating patient information, scheduling appointments, and entering orders for diagnostic tests and procedures. The role also involves coordinating with Patient Care Resources for pre-authorizations and completing referrals. Effective communication with the Office Supervisor/Manager regarding any issues is essential. General duties include various clerical tasks such as faxing, photocopying, scanning, filing, and mailing. Flexibility with work schedules and covering for other staff, including at other office locations, is expected. The ability to follow downtime procedures is also required.

Requirements

High School Graduate or GED required.
Ability to communicate in English, both orally and in writing.
Must have excellent customer service skills.
Must have the ability to organize and perform multiple tasks in a timely manner.
Basic proficiency in computer use required.

Nice To Haves

Associate Degree preferred.
Previous PSR experience preferred.
Knowledge of medical office and terminology preferred.
Previous experience with Standard Office Technology in a Window based environment preferred.
Experience with EHR, Practice Management System and Departmental/Ancillary Systems preferred.

Responsibilities

Greets visitors, patients, and families in a friendly professional manner and directs them appropriately.
Maintains an efficient patient flow through the registration process and provides excellent customer service to patients/families.
Promptly answers the telephone, directs all calls appropriately, takes an accurate message and delivers to the appropriate individual/demonstrates appropriate etiquette.
Informs patients of delay in physician schedules, assists with patient comfort while delayed.
Posts all self-pay charges, collects payments, and provides patient with receipt.
Accurately reconciles daily payments.
Reconciles billing slips to daily schedule.
Opens and closes batches properly, accurately reconciles collections, prepares deposits and documents corrections.
Scans the insurance card, processes insurance verifications utilizing the on-line system, and updates the patient account.
Updates patient information including demographics, insurance, HIPAA forms and financial waivers.
Schedules appointments accurately according to department guidelines; using waitlist when applicable.
Confirms future appointments as needed.
Review Eligibility and Phone report.
Schedules and enters orders for diagnostic tests, and procedures, following all appropriate workflows.
Works cooperatively with Patient Care Resources and clinical staff to ensure timely pre-authorizations.
Completes referrals according to departmental guidelines and properly enters into the appropriate system.
Effectively communicates problems, concerns, or issues to the Office Supervisor / Manager appropriately and promptly.
Performs various clerical duties such as faxing, photocopying, scanning, filing and mailings.
Demonstrates flexibility with various work schedules, covers for other staff when asked including other office locations.
Demonstrates the ability to adequately follow downtime procedures.
Other job duties as required.