Patient Service Representative (Full Time)

Mercy • Springfield, MO

5d • Onsite

About The Position

The Patient Service Representative (PSR) is the first point of contact for patients and visitors. The PSR ensures that the patient experience is positive and seamless by managing front desk operations and workflows. This position is located at the FRISCO BUILDING Occupational Medicine clinic.

Requirements

• High school diploma or equivalent.
• Strong verbal and written communication skills.
• Proficiency in basic computer skills, including data entry and word processing.
• Excellent customer service skills.
• Accuracy and attention to detail.
• Ability to maintain confidentiality and follow privacy policy/procedure.
• Adaptable and able to work effectively under pressure.

Nice To Haves

• One year of applicable medical office experience.

Responsibilities

• Manage front desk operations and workflows.
• Ensure a positive and seamless patient experience.
• Interact with patients, healthcare professionals, and other staff members.
• Enter patient information.
• Schedule appointments.
• Process documentation.
• Handle inquiries and concerns with tact and diplomacy.
• Maintain confidentiality and follow privacy policy/procedure.
• Handle unexpected situations with professionalism and composure.
• Attend and complete Clinic Core Front Desk Training post-hire.

Benefits

• Medical coverage
• Dental coverage
• Vision coverage
• Paid time off
• Tuition support
• Matched retirement plans

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED